7 Business Benefits of Digital Transformation

Calistus Mbachu
4 min readNov 20, 2018


As a business owner, have you ever wondered how digital transformation can benefit your business? In case you haven’t, and to simply put it, the key benefits is the survival of your business in the face of a highly competitive environment.

What does this imply? It implies that to remain in a competitive environment, you need to operate in a digitalised domain. Although the need to transform businesses digitally may not apply to all industries, it is vital for almost all companies to adopt.

In this article, I will describe 7 business benefits your company can derive through digital transformation. To begin let’s get to understand the meaning of digital transformation.

What is digital transformation?

Depending on your industry, a digital transformation may have a different meaning. Generally, digital transformation is the integration of digital technologies into all areas of business operations. In short, it is the integration of information, computer and mobile technologies into a company’s overall business strategy.

The integration of these technologies provides openness and flexible working environment for employees. Additionally, digital transformation helps to deliver a better experience for customers and encourages long-term relationships.

The company whose ultimate goal is staying at the top of any competition never erodes the idea of digital transformation.

Benefits of digital transformation

Majority of companies are shifting towards the process of digitalisation nowadays due to its benefits. Essentially, the proliferation of computer and mobile technologies has made it necessary for businesses to go digital.

While some companies are able to convert goods and services into digital form, some are still drowned in the implementation process challenges.

Overall, the benefits that come with digital transformation outweigh the challenges. Therefore, overcoming the challenges is paramount. On that note, 7 of the benefits of digital transformation are described.

1. Delivers a better customer experience

Advancement in technology has increased the way companies interact with their customers. As a result, it helps companies to provide better and consistent experience in fulfilling the needs of customers.

These days, part of creating satisfactory customer experience is speed. Therefore, a company that embraces the digital transformation stands a chance of engaging and serving its customers quickly.

2. Improves the skill set of employees

As companies continue to adopt new technologies, employees will be required to update their skills in order to meet the changing technological environment. In this regard, the knowledge and the skills of the employees will be elevated.

With an increased skill set of the company’s employees, it creates agility and better communication among all the departments in the company. Moreover, the quality of work is consistently improved.

3. Encourages digital culture

Having a digitalised business environment increases productivity and it allows employees to easily adapt to any technological changes within the company. Digital culture develops employees’ creativities and thereby leads to innovation.

In relation to the skill set improvement, a digital environment encourages continuous learning amongst the employees. Additionally, it keeps the employees motivated and agile at all time.

4. Improves data collection and analysis

Another business benefit of digital transformation is the online data collection. With the available data analytics tools, it becomes easier to monitor, collect and analyse customer data for making informed decisions.

Data collection and analysis process has opened up new opportunities for digital businesses. Basically, it helps to further enhance business strategies by studying the online habits of consumers.

5. Enables digitisation of products/services

The advancement in technology, as alluded to earlier, also contribute to the changing behaviour of consumers. Nowadays, customers want to get things done quicker than usual, and they buy from the company that can fulfil speedy processes.

Through digital transformation, companies are able to convert tangible goods into digital goods in order to meet the needs of their customers.

6. Makes your company more profitable

Digital transformation, in many cases, affects other aspects of your business positively. If the process is successfully implemented, the chances of increasing revenue are very high.

So, improving customer experiences and engagement leads to customer loyalty. In turn, the customers stick with your company with more deals. Moreover, digital transformation opens the door for new sales channels and markets.

7. Keeps the pace of competition

Being able to compete is what ensures the survivability of a company. With the prevalent world of digitisation and continuous transformation of the business environment, competition will continue to grow.

So, by transforming your company into a digital business, you are keeping the pace with the competition. And this will have favourable change on everything that revolves around your business.


The benefits of digital transformation are more than the ones listed in this article. For some companies, the gains they derive after the implementation supersede what had been anticipated.

It is recommended for all enterprises to integrate new technologies into their everyday business operation. While digital transformation may be a challenge for some companies in the short-term, the long-term business benefits are significant.

If you are a small business owner, the digital transformation should be on the list of your strategies before you start your business. Doing this will propel your business for an easy adaptation to the future technological inventions.

If you are interested in my service, drop me a message. I will get back to you as soon as possible.



Calistus Mbachu

Online Marketing Specialist